Your Hospitality Moment that Mentors

I Have Messed Up: Front Desk Confession

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences.
The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk.
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The Decision Triangle

When making decisions in the hotel and hospitality industry, it is important to take into consideration 3 key stakeholders. BET on Hospitality Website: https://betonhospitality.my.canva.site

A Signature Smell

Coffee, among other things, has a signature smell! Realizing this was the key to resolving one of my first problems as the new General Manager of a hotel with morning breakfast.
BET on Hospitality Website: https://betonhospitality.my.canva.site

Celebrating 5 Years!

**Title: Discover Over 50 Episodes of Insightful Conversations**Introduction:**In today's fast-paced world, finding quality content that resonates with your interests can be a challenge. But what if you had access to over 50 episodes of engaging discussions right at your fingertips?**Main Content:**Jokima Hiller invites you to explore a treasure trove of episodes available on Spotify, Apple Podcasts, and other platforms. Whether you're commuting, working out, or simply relaxing at home, these episodes offer a perfect blend of entertainment and enlightenment.**Conclusion:**Don't miss out on the opportunity to dive into these conversations. Consider leaving a positive comment and sharing your thoughts with others. Thank you for being a part of our community.**Hashtags:** #Podcasts #Spotify #ApplePodcasts #ListenNow #mentoring #education #JokimaHiller #BETonHospitality #GetMentored #CelebrateBET on Hospitality Website: https://betonhospitality.my.canva.site

Mentoring Moment - Last Call

What comes to mind when you hear the words, "Last Call"? Yep, "Last Call for Alcohol"! Well, not in this true story. It means something different. Listen in and learn all about it.Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Mentoring Moment - The FBI is LOOKING for You!

Have you ever arrived to work and your co-workers informed you that the FBI was looking for you the day before?No? Well, I wish I could say that it hadn't happened to me! Hold your questions until the end of this Podcast Episode!Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Mentoring Moment - Recognizing Others

Recognizing others, including your staff and employees who are hard working, is very important! To be effective, I offer 3 aspects that should be taken into consideration. Listen in. . .and, if you want me to share some specific recognition techniques, please ask!Learn more about BET on Hospitality by visiting our website at https://betonhospitality.my.canva.site/!

Mentoring Moment - Unforgettable

Do you remember the last time you had "unforgettable" service? I will share with you one of my memorable service experiences and will ask you to strive to provide service that is unforgettable for your customers and guests too!

Mentoring Moment - The Entourage

Ever had to conduct a security sweep for an entertainer and an entourage of double-digit number of people show up? Well, that's how James Brown (RIP) rolled!

Mentoring Moment - Be Observant

Sometimes to determine what your mentee needs to know, starts with being observant.