Your Hospitality Moment that Mentors

INTERVIEW EDITION * JILL WOODS

WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group.
I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book.
My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career.
Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings.
** This Interview Edition is also available On YouTube!

The BIG Tipper!

Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservations directly with me. She only used cash and while this presented a dilemma for management, employees enjoyed Ms. Franklin's generosity!

Seeing Red! No Wait, Green!

I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had allowed them to get fingernail polish all over the room!

LOOK at What I Found!

Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!

Your Kids Drank ALL the Hot Chocolate!

I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day!

Add it to the List

Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses.

INTERVIEW EDITION * JILL WOODS

WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group.
I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book.
My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career.
Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube

They Remembered the Policy, But Forgot the Procedure!

Listen to how the security staff of this hotel forgot how to silence the fire alarm!

Just One Smile!

In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if they are good for your Hotel.

Terminating via Text

Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following proper procedures when it comes to managing the company's money.