Your Hospitality Moment that Mentors

3 Stories in 1 - Go with me on my first manager on duty shift where I encountered 3 very challenging situations. Be sure to listen to the backstory, Season 3, Episode 2.

WELCOME to an INTERVIEW EDITION with Guest Martin Greene!
Greene's Bio:
Martin Greene is currently the Director of Human Resources at the Sheraton Grand Chicago! Over 25 years of experience within the hospitality industry ranging from dishwasher to general manager. Within my extensive career, the largest focus has been on Human Resources acting in a Director, Generalist and Business Partner role successfully executing all levels of compensation, talent acquisition, training and development, team member relations, labor relations and risk management.
I have also been blessed with opportunities as a Hospitality instructor/SME/ Course Designer for over 15+ years. I have delivered multiple courses on multiple platforms utilized within Purdue University Calumet, LeCordon Bleu, The Chef's Academy, Harrison College and Ivy Tech University.
My Unique Skills Include but are not limited to:
• Certified Lean Six Sigma Green Belt
• Masters Degree in Education
• Learning and Development Support
• Experienced Trainer • Financial Analysis
• P&L Responsibility
• Contract Negotiations
• Account Management
• Project Management
• Business Development
• Revenue Management
• Labor Relations Support
Design Tools and LMS Systems:
• Articulate
• Captivate
• Flash
• Photoshop
• Canvas
• Black Board
• Angel
• Breeze
** This Interview Edition is also available On YouTube! https://youtu.be/6D2U1owi8-k

"A Holiday to Remember!" is a different sort of "Christmas Story"! While my story may be a little late, the lesson will be right on time. ***
"7 EASY Ways to Show Your Employees YOU Care!" is available online at www.outskirtspress.com/showyoucare and online with Amazon, Barnes & Noble, and Target.

WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group.
I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book.
My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career.
Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings.
** This Interview Edition is also available On YouTube!

Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservations directly with me. She only used cash and while this presented a dilemma for management, employees enjoyed Ms. Franklin's generosity!

I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had allowed them to get fingernail polish all over the room!

Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!

I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day!

Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses.

WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group.
I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book.
My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career.
Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube