Your Hospitality Moment that Mentors
Hospitality Moments that Mentor are true hospitality industry stories with embedded mentoring moments or lessons learned!
Jokima Hiller
BET on Hospitality Website: https://betonhospitality.my.canva.site!
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Episodes
Saturday Aug 08, 2020
Saturday Aug 08, 2020
When you're a manager and you're helping your team out, is there anything you wouldn't do?
Saturday Jul 18, 2020
Saturday Jul 18, 2020
Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK.
Tuesday Jul 14, 2020
Tuesday Jul 14, 2020
Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA.
Friday Jul 10, 2020
Friday Jul 10, 2020
WELCOME to Part 1 of my 2-part series on Management Principles. In Part 1, I'll discuss the importance of never leaving sheets in the dryer.
Monday Jul 06, 2020
Monday Jul 06, 2020
Our Executive Housekeeper shows us something that takes our Head of Security to identify! Then, we must decide what to do with it. ** INCLUDES AD FOR SOCIAL LABELZ!
Wednesday Jul 01, 2020
Wednesday Jul 01, 2020
WELCOME to Season 2! You've been told that your new employee has left her child in the car, in your parking lot.
Monday Jun 22, 2020
Monday Jun 22, 2020
This is my second story about shoes! But, this shoe story is about the importance of proper footwear for room attendants on the job.
Tuesday Jun 09, 2020
Tuesday Jun 09, 2020
Learn how being asked to make iced tea gave way to my thoughts on the importance of cross-training. ***INCLUDES AD FOR KAI'S FANCY TREATS***
Saturday Jun 06, 2020
Saturday Jun 06, 2020
I was put into a situation where the Truth needed to be told. And when it was, everyone in the room showed their astonishment with a gasp! Yes, I was a fair manager - beyond fair.
Friday Jun 05, 2020
Friday Jun 05, 2020
Delivering Hospitality Service is not complex. In fact, it's taking care of guests and "It's as SIMPLE as That!"