Your Hospitality Moment that Mentors

MAMA! How do I make Iced Tea?

Learn how being asked to make iced tea gave way to my thoughts on the importance of cross-training. ***INCLUDES AD FOR KAI'S FANCY TREATS***

Gasping at the Truth

I was put into a situation where the Truth needed to be told. And when it was, everyone in the room showed their astonishment with a gasp! Yes, I was a fair manager - beyond fair.

”It’s as SIMPLE as That!”

Delivering Hospitality Service is not complex. In fact, it's taking care of guests and "It's as SIMPLE as That!"

”If They Check-In, I’m Checking Out!”

What would make you stay home and not come to work until it was fixed?

Get Yo Shit!

Warning: Profanity - May not be appropriate for all listeners. Back in the day when social media didn't exist, it was difficult to show people the fruits of your labor. Be sure to keep a record of your own work and contribution to the businesses in which you work.

The Shoe Story!

The Shoe Story is a true story about when we realized Jill Woods was burned out! We write about this story in our first book "The RevPAR Formula" and share it in our workshop "What About Me? Overcoming Burnout!" Order our book at www.outskirtspress.com/revparformula. Inbox your guest speaker request at www.facebook.com/betonhospitality.

The Treadclimber

My personal story of standing up for myself once in my life!

1 Black Sock

WARNING: This podcast episode includes information surrounding a guest's death. Who knew? We don't know the value or importance of items left behind by guests. Therefore, don't assume and instead be sure you have a Lost & Found policy.

Fairytale Fine Print - CONCLUSION

This is a Special Episode CONCLUSION for Event Planners. Learn about the mentoring moment in planning this fairytale wedding!

Are you Bona fide?

A tale of how important it is to ensure new hires have the skills to do their job. ** There is more to this story! Stay tuned.